Support
General help
Report a safety issue
Retaz is pre-launch and in Early Access, so things change quickly and occasionally break. If something below doesn't answer your question, email us directly and a person will get back to you.
Signing in
You sign in to Retaz with your Apple or Google account. There is no separate Retaz password to reset. If sign-in fails, try the other provider (Apple or Google) if you have both linked to the same email, and make sure the app has been updated to the latest version.
Your @handle
Every member picks a unique @handle at sign-up, separate from your display name. If the handle you want says it's taken and you believe that's wrong (for example, it's a variation of your own real name), email [email protected] and we'll take a look.
Direct messages
You can message other members. If you follow each other when your conversation starts, your messages go straight to them. If you do not, your messages arrive as a message request, which they can accept, delete (you are not told, and if you write again it arrives as a new request), block, or report; once they accept it, you can both keep messaging in that conversation. If you're not able to message someone, they may have turned off new message requests, one of you may have blocked the other, or you may have reached one of the limits the app shows on requests: how many messages you can send before a request is accepted, and how many of your requests can wait for an answer at once. From October 15, 2026, both members need a membership to send or receive direct messages. You can report a direct message the same way you report anything else on Retaz.
Reporting content or a member
You can report a playlist, profile, comment, or direct message directly from inside the app. Reports go to a restricted queue and a person reviews them. If you believe we got a decision wrong, email [email protected] with the subject "Appeal."
Deleting your account or your data
You can delete your account and its data at any time from Settings inside the app, or by email, except from November 17, 2026 at 00:00 US Eastern Time until the final La Chispa tally has been captured, normally a few minutes later. Full steps: retaz.fm/delete-account. You can also export your data from Settings > Account.
Playback and streaming services
Retaz hosts no music. Playlists are lists of track references, and playback happens in your own streaming service (Apple Music, Spotify, YouTube Music, and others). If a track won't play, that's usually a matter of your subscription or your region with that streaming service, not something Retaz controls.
Something else
Email [email protected] and describe what you were doing and what happened. Include your device type and app version if you can, it helps us reproduce the issue faster.